The service is a subscription license (a right) to use the protective features of Dr.Web for Windows, Windows Server, macOS, macOS Server and Android within a specific timeframe. Learn more.
The subscription fee also includes:
Resellers sell subscriptions to customers. These are certified partners that have a valid partner certificate.
Information about the certificate, including its expiration date, is available in the Subscription Control Center, in the Supplier tab. Resellers act in accordance with sublicense agreements that give them the right to sell subscriptions to customers.
A sublicense agreement is concluded between the user and reseller when the user subscribes to the service. The user can read the text of the sublicense agreement in the section Get Dr.Web before taking out a subscription. The agreement describes the responsibilities of the parties as well as the scope of the Dr.Web usage rights licensed to the user.
The agreement is concluded by joining the customer to the terms of the offer. The agreement goes into effect on the date the user starts using the Dr.Web software. The agreement has no end date. The user can always download the accepted agreement in the Supplier section, in the SCC.
The agreement is concluded between the user and one reseller only once. Even if a subscription is suspended or terminated for some period of time and then resumed via the same reseller, the agreement does not have to be concluded again. However, if users decide to purchase a subscription from another reseller, they will have to sign an agreement with the new reseller.
It is very convenient to use the Dr.Web anti-virus on a subscription basis.
Yes. Despite the fact that the software won’t receive updates when your PC is disconnected from the Internet, all the components that protect the hard drives, removable media, and email will remain operational.
IMPORTANT! The Internet is not the only source of malware that can infiltrate your computer. That's why you need to regularly update the installed software.
You won’t be able to use the Dr.Web Anti-virus service. Look through our other Dr.Web products and try to choose a Dr.Web anti-virus for your OS.
As soon as you subscribe to the service.
After you subscribe to the service and install the service software on your computer. After you subscribe you will need to download the installation package that will install Dr.Web. In the future, the link to the installation package will be available throughout the service term in the My subscriptions section — Download and install Dr.Web in the Subscription Control Center (SCC).
It is a set of services that protects PCs/Macs, servers and Android devices, and provides users with consulting and technical support through their service suppliers. The Dr.Web Anti-virus service lets users pay for an anti-virus on a monthly instalment basis.
To subscribe, you must select one of five subscription packages for home users: Dr.Web Premium, Dr.Web Mobile or Dr.Web KATANA. If you take out a subscription, not only for yourself but also for your family members, you can select different tariffs for each person. Thanks to the various subscription packages available, customers can choose only the services they need.
Before subscribing, compare tariffs, paying particular attention to the list of supported operating systems and the included protection components.
One user can take out a subscription to protect from 1 to 10 PCs, Macs, mobile devices or servers.
A subscription period can be from 1 to 36 months. The service can be automatically renewed, so essentially a subscription period can be unlimited.
The user is licensed a defined, tariff-dependent set of components and the right to use them on a particular operating system.
Your Dr.Web Anti-virus service subscription is valid once you activate (pay for) your subscription. And your Dr.Web protection will begin working from the moment you install Dr.Web on your protected device. You have to pay for your subscription to be able to download Dr.Web and start taking advantage of its protection.
The first subscription you take out must have a length of three months or longer. In the future, you can subscribe for any period starting from 1 month. By paying for a subscription only for the period you need, essentially you are getting the opportunity to pay for an anti-virus on an instalment basis.
If you have a valid subscription:
If you use Dr.Web to protect multiple devices, specify the device for which you want to renew your subscription.
If you want to renew the service for all of your devices, select all.
If you took out a subscription, for example, to cover three devices, but you want to renew your subscription for two of those devices, select the first device, and then, while pressing and holding down the Ctrl button, click on the second device.
Do not disable the automatic renewal option—that way your subscription will automatically be renewed for the same term and Dr.Web will never stop protecting your devices, provided your account balance is positive.
The new term will be added to the term of your valid subscription.
And don't forget to refill your balance! In order for Dr.Web’s protection to remain active, your account balance must always be positive. Because even if you renew your subscription, but your balance is low, your subscription will be suspended, and your Dr.Web protection will be disabled.
The subscription will immediately be renewed. And Dr.Web will begin working immediately, too—provided you have sufficient funds in your account to continue using the service and Dr.Web is installed on your device.
Refill your balance and continue using your Dr.Web protection!
In the My subscriptions section in the subscription information area, enable automatic renewals. The system will remind you that your balance is about to expire, and after your account balance is recharged, the subscription will be automatically renewed—until you disable it or the balance gets too low.
If you use Dr.Web to protect multiple devices, specify the device for which you want to disable your subscription.
If you want to disable the service for all of your devices, select all.
If you took out a subscription, for example, to cover three devices, but you want to disable your subscription for two of those devices, select the first device and then, while pressing and holding down the Ctrl button, click on the second device.
You will be able to check the status of a disabled subscription on the same page, in the subscription information section. Note the grey shield next to the device name — this means that Dr.Web is no longer protecting your device.
Disabling your subscription means that the Dr.Web anti-virus will immediately stop protecting your device. Money previously paid for a subscription will not be refunded. You can use up your remaining balance at any moment—all you need to do is re-enable Dr.Web!
A valid subscription can be suspended at any time for a period ranging from 10 days to 90 days. For example, a customer takes out a three-month subscription, from 1 June to 31 August, and pays for the entire period of its use. Twenty days later, on 20 June, the customer goes on a business trip and suspends the subscription for 10 days—till 30 June. Starting from the date of the suspension, the customer won’t be billed for the service and the subscription period is automatically increased by 10 days and now ends on 10 September.
A subscription can be suspended for any period ranging from 10 days to 90 days. This lets users save on protection—they don’t have to pay for it when they don't need it. For example, for the duration of a vacation. A subscription can be resumed at any time — before the suspension period ends.
To suspend a subscription:
If you use Dr.Web to protect multiple devices, specify the device for which you want to suspend your subscription.
If you want to suspend the service for all of your devices, select all.
If you took out a subscription, for example, to cover three devices, but you want to suspend your subscription for two of those devices, select the first device and then, while pressing and holding down the Ctrl button, click on the second device.
You will be able to check the status of a suspended subscription on the same page, in the subscription information section. That’s where you will see your subscription’s new expiration date—it moves forward for the same number of days you specified for the suspension.
Note the grey shield next to the device name—this means Dr.Web is no longer protecting your device. To get your device protected again—resume your subscription!
If the suspension period for your subscription has not yet expired, you can either resume your subscription until the subscription you took out earlier expires, or resume and renew it.
If you need a subscription for the term you specified earlier, leave the subscription parameters unchanged.
If you also need to resume and renew the subscription—just specify the term of the new subscription.
Your Dr.Web protection will resume immediately if your account balance is positive.
They correspond to the actions that can be applied to a subscription or the events that have occurred with a subscription. The different actions that can be taken with a subscription depend on its status.
Open the Balance widget—you can see your account number here. The account number can also be viewed on all the tabs of the Balance section.
You will be notified by email when your funds appear in the account you have with your service supplier. If at that moment auto-renewal is enabled and Dr.Web is installed on your device, the renewal process will be complete.
A negative number indicates what amount you’ve spent for the service on credit (how much you'll have to pay your service supplier before the credit expiration date). Otherwise the service will stop working (it will be disabled) and Dr.Web will no longer protect your device.
Funds credited to the service balance will not be refunded. You can use the unspent funds at any time—just resume your subscription, or create a new one.
If you are a first-time subscriber, you can read the installation instructions in the Self-support section before installing Dr.Web (you can read the instructions or watch the video tutorial).
Once you download and install Dr.Web, information showing that you have done that will appear on your My subscriptions page in the subscription information section next to the name of the computer on which you installed Dr.Web.
Your Dr.Web protection starts working from the moment you install Dr.Web on your device, and not from the moment you subscribe!
Once you’ve activated the subscription, in the Download and install Dr.Web area, right-click on the Download button, and select Copy URL. Email this URL to your family member.
Download links are available to you throughout the service usage period in the My subscriptions section’s Download and install Dr.Web area.
Yes. Despite the fact that the software won’t receive updates when your PC is disconnected from the Internet, all the components that protect the hard drives, the memory, removable media, and email will remain operational.
IMPORTANT! The Internet is not the only source of malware that can infiltrate your computer. That's why you need to regularly update the installed software.
Yes. If you go on a business trip, or the service supplier's data center fails, or the supplier's server is non-operational, you will continue to receive Dr.Web updates.
If a device protected by Dr.Web agent does not have access to the service supplier's server, the agent automatically switches to the so-called “mobile mode” (if the service supplier has allowed this configuration on the server that handles the service). When in mobile mode and if there is no connection to the server, Dr.Web agent automatically switches to one of the Dr.Web Global Updating System servers and also automatically connects back to the server when it becomes available again.
Dr.Web agent can operate in the mobile mode for up to 30 days.
Unlike other agents, the Dr.Web for Android agent, when in the mobile mode, does not constantly connect to the server in order to save traffic. To update the virus databases and settings, the agent periodically connects briefly to the supplier’s server if a stable Internet connection exists.
Right-click on the spider icon in the system tray; click on the padlock and agree with the option to allow changes. Then click on Settings (the gear) — Main — Advanced, and select Language. Select your language from the list, and wait until it is changed.
Click on the spider icon in the system tray (in the bottom right of the screen) — then the padlock icon — and the gear icon; click on Main — Notifications — Notification parameters. Select the type of notification (Threat detected, Critical, Major, Minor), as well as the notification method (email, screen).
It is strongly recommended that you do not disable notifications for these levels: Threat detected, Critical, Major.
Restore the last working system configuration from the last restore point.
If settings configuration is allowed by your service supplier:
If your service provider allows you to change the settings:
Для версии 11.5:
Для версии 12:
Без перезагрузки работа полученных обновлений антивируса невозможна, поэтому отключать такие уведомления не стоит, и сделать это через интерфейс антивируса невозможно.
Если перезагрузка не убирает такие уведомления, то это может быть связано с особенностями действующей операционной системы. В этом случае следует оформить письменный запрос в службу технической поддержки и следовать полученным указаниям специалистов.
The subscription price includes the following technical support services:
If the question relates to subscription management, payment, or difficulties encountered when working with the Subscription Control Center, select Subscription management / Payment.
If you have any questions concerning how the Dr.Web anti-virus is working on your PC or mobile device, or if you need advice on how to configure its components or update the virus databases, etc. — select Dr.Web program operation / suggestions for improving the anti-virus.
If you encounter a virus incident or your computer is acting strangely and you suspect that it could be infected, select Virus detection/removal.
If your request does not relate to any of the above topics or you wish to tell Doctor Web about the quality of your service supplier’s work, select Feedback on the work of Doctor Web and its partners/offers.
Please make sure your email is correct — the support service will send their response to this address.
If an incorrect email address was indicated, go to your Profile, and specify the correct one.
If you do not do that, we won't be able to deliver the answer to your mailbox.
But the support service’s response won't be lost — you can read it in the same support widget, in the section where the requests have the Your response needed status. But it is better if your address in the Profile section is always valid.
The history of all your requests is stored in the Subscription Control Center for the duration of your account’s lifetime.
You can also contact the Doctor Web technical support service by right-clicking on the spider icon in the system tray and, selecting Tools — Support.
This option is available after you install the Dr.Web Anti-virus and if you have Internet access.
Service suppliers render support only on subscription payment issues. To contact your supplier, select one of the following:
Right-click on the spider icon in the system tray, and select Tools — Support — Report for technical support — Generate report. After clicking this button, the report file will be generated automatically and you will be prompted to choose a location to save it to. The archive, in addition to the report files, will also include information about your PC, which is necessary for an accurate system diagnosis. Remember the location where you saved the archive. Attach the archive to the email and send it to Doctor Web's technical support service via the form available in the Subscription Control Center (SCC).
In the Statistics tab, open the application menu, and then click on Save log. The event log is saved in the DrWeb_Log.txt file, in the Android/data/com.drweb/files directory on the SD card.
These are email messages containing information about the status of a subscriber’s license to Dr.Web software (hereinafter — Software), about attempts to use the license illegally, and about the status of the subscriber’s Dr.Web Anti-virus service balance; the messages can also contain responses to user requests submitted to Doctor Web’s support service or to a Doctor Web partner’s support service, and other Dr.Web Anti-virus service subscriber support-related messages.
From the moment you activate your service subscription. Service messages are sent for the lifetime of your account in the SCC, until your SCC access is blocked.
On the basis of the Software usage license agreement; the user accepts the terms of this agreement while the Software is being installed on their device. Prior to installing the service, the user can read the text of the agreement, which can be found on this page.
To the email address specified inSCC — Profile — Personal information.
In the language you specify in SCC — Profile — Personal information.
No. Doctor Web’s news digests are not sent automatically. If you want to receive them by email, subscribe to the News digests group in the Profile — Setting section in the Message settings field.
Just specify a valid new email address in SCC — Profile — Personal information; after that, the service messages will be sent to your new address.
SCC — Profile — Setting (the group: Configure service messages).
Service messages are included in the standard of service for legal owners of the Software in accordance with the interests of users to ensure information security. Based on the Software usage license agreement, the Software is provided to the user “AS IS”, without any express or implied warranty of any kind. Service messages are part of the functioning of the Software and are not advertisements as these messages are addressed to a specific circle of people.
Texts of service messages are stored while the subscription is valid, in the SCC’s Messages section.
Suppliers can contact users on issues related to subscription management and software operation. The supplier cannot deliver the Dr.Web Anti-virus service with due diligence and in a timely manner without knowing your contact information. Communication with Dr.Web Anti-virus service users is conducted via the Technical Support Tracker and is controlled by Doctor Web specialists.
Yes. SCC — in the Messages section (the envelope icon in the SCC header).
The information service standard for Dr.Web Anti-virus service users is available here.
Doctor Web is the Russian developer of Dr.Web anti-virus software. We have been developing our products since 1992. The company is a key player on the Russian market for software that meets the fundamental need of any business — information security. Doctor Web is one of the few anti-virus vendors in the world to have its own technologies to detect and cure malware. Our anti-virus protection system allows the information systems of our customers to be protected from any threats, even those still unknown. Doctor Web was the first company in Russia to offer an anti-virus as a service and, to this day, is still the undisputed Russian market leader in Internet security services for service providers. Doctor Web has received state certificates and awards; our satisfied customers spanning the globe are clear evidence of the high quality of the products created by our talented Russian programmers.