* for Windows, macOS, Linux
Contact the Doctor Web technical support service directly from the Dr.Web for Windows program. To do this, in the “Tools” section, select “Support” → “Home page”.
If you use Dr.Web anti-virus protection for macOS, Linux, or Android through a service provider—on the support request page, select “I use the Dr.Web Anti-virus service”, and ask your question.
Familiarise yourself with these resources before contacting the technical support service—you may be able to answer your own questions.
owners of valid commercial licenses for Dr.Web Security Space, Dr.Web Enterprise Security Suite (Comprehensive protection) and to Dr.Web Anti-virus service subscribers Dr.Web Premium subscription package) — provided that the following requirements were met at the moment the incident occurred.
Use the Data Loss Prevention feature in Dr.Web for Windows to protect your files. You can restore your files if they have been corrupted by encryption ransomware.
Doctor Web is the Russian developer of Dr.Web anti-virus software. We have been developing our products since 1992. The company is a key player on the Russian market for software that meets the fundamental need of any business — information security. Doctor Web is one of the few anti-virus vendors in the world to have its own technologies to detect and cure malware. Our anti-virus protection system allows the information systems of our customers to be protected from any threats, even those still unknown. Doctor Web was the first company in Russia to offer an anti-virus as a service and, to this day, is still the undisputed Russian market leader in Internet security services for service providers. Doctor Web has received state certificates and awards; our satisfied customers spanning the globe are clear evidence of the high quality of the products created by our talented Russian programmers.