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Support is free for service subscribers

  • Virus database and Dr.Web module updates
  • Unlimited requests for support from the Dr.Web technical support service
  • Analyses of unknown viruses
  • Decryption services for data compromised by encryption ransomware* — for Dr.Web Premium customers only

* for Windows, macOS, Linux

Send a request to the technical support service

Contact the Doctor Web technical support service directly from the Dr.Web for Windows program. To do this, in the “Tools” section, select “Support” → “Home page”.

If you use Dr.Web anti-virus protection for macOS, Linux, or Android through a service provider—on the support request page, select “I use the Dr.Web Anti-virus service”, and ask your question.


Familiarise yourself with these resources before contacting the technical support service—you may be able to answer your own questions.

FREE — decryption service for data compromised by encryption ransomware

owners of valid commercial licenses for Dr.Web Security Space, Dr.Web Enterprise Security Suite (Comprehensive protection) and to Dr.Web Anti-virus service subscribers Dr.Web Premium subscription package) — provided that the following requirements were met at the moment the incident occurred.

Use the Data Loss Prevention feature in Dr.Web for Windows to protect your files. You can restore your files if they have been corrupted by encryption ransomware.

Free utilities and plugins

Dr.Web CureIt! anti-virus utility— free for home Plugins for browsers Dr.Web LiveDisk (CD/USB) — the emergency system restore tool

Free anti-virus laboratory services