Support

Included in the subscription fee

Dr.Web virus database updates
Dr.Web software module updates
Free Doctor Web support requests
Analysis of unknown viruses

How do you contact the support service?

The support option is available in the program menu once the service software has been installed.

With the report generation option you can collect all information required for troubleshooting with one click and send the report to Doctor Web’s support service.

Doctor Web is a Russian IT-security solutions vendor. Dr.Web anti-virus software has been developed since 1992. The Russian IT security services market leader, Doctor Web was the first vendor to offer an anti-virus as a service in Russia. The company also offers proven anti-virus and anti-spam solutions for businesses, government entities, and personal use. We have a solid record of detecting malicious programs, and we adhere to all international security standards. Doctor Web has received numerous certificates and awards; our satisfied customers spanning the globe are clear evidence of the complete trust customers have in our products.